Email Addresses Not Marked as Primary Address on Import

Chad,

The scenario that you have described is a known defect and can be reviewed here.  As a workaround, you can mass update the records.  If the records have multiple email addresses, the mass update process will set the top email address as primary.

Kind Regards,

Lori Arce

In which SugarCRM professional version fixed will be available?

As they mentioned in Resolution: Fixed/Implemented

Hi Lori Arce how would you go about mass updating the primary email flag?

I am not sure I'm understanding your workaround.

thanks,

FrancescaS

Francesca,

Sorry for not being clear!  All you need to do is mass update the records by updating any field in the record.  The update process automatically checks the primary email flag during the mass update.  In other words, you do not need to tell Sugar to update the primary email flag, it will just occur during the mass update process.

Lori

Francesca,

Sorry for not being clear!  All you need to do is mass update the records by updating any field in the record.  The update process automatically checks the primary email flag during the mass update.  In other words, you do not need to tell Sugar to update the primary email flag, it will just occur during the mass update process.

Lori

Got it thanks.
Now the trick is trying to find something that CAN be mass-updated... trying to update a field that is already set is not working so I'm telling my Leads person to skip one of the common fields in the import and mass update it after the import while making sure she keeps enough information in the Lead to be able to filter the ones she just loaded.... a bit tricky!

Let's hope the Sugar team can get a hot fix out for this one....

thanks,

Francesca