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can't login SugarCRM

ogawa ryoko

Does anyone know, please help me.

I have done instration successfully, but I can't login.

If access below URL directly, display「loading..」message, and can't login.
http://(ServerIP)/SugarCRM/

LoginPage.png

I checked these log files, but could not find error.
・install.log
・sugarrm.log
・eventvwr

environment

Windows 2008 R2 StdEdition
IIS 7.0
SugarCRM 7.6.1.0

Internet Explorer 11

thanks.

  • 0 Sugar Employee Badge

    Ogawa,

    I've seen this scenario before where replacing the web.config file with a default web.config file resolved the issue.

    Hope this helps,

    Lori

  • 0 in reply to Lori F

    Thank you for your reply, Lori F.

    I wonder what is the default web.config.
    So I tried to replace the 'C:\inetpub\wwwroot\web.config' with 'C:\inetpub\wwwroot\SugarCRM\web.config'.
    And Restart IIS, but couldn't login.

    Is anything wrong?

  • 0 Sugar Employee Badge in reply to ogawa ryoko

    Please also look at the JavaScript console in your browser and check for any error messages. Do you have the output from phpinfo() for your server?

  • 0 in reply to Angel Magana

    Thank you for your reply, Angel Managa.

    I looked JacaScript Console, but did not find any error messages.

    And I get phpinfo() on the server, did not find anything wrong.

  • 0 in reply to ogawa ryoko

    Now, it was made possible login to SugarCRM.
    configured URLRewite on web.config, and try to login by using Google chrome, I can login.

    I don't know why could not login by using InternetExplorer.(Maybe Ajax cash)

    Thank you everyone.