Can you default the Assigned To of a Case to a blank value?

For an upgrade-proof version you first need to create the path: /custom/modules/Cases/

In that folder create a controller.php that contains this code:

<?php

if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');

//this file is custom/modules/Cases/controller.php

require_once('include/MVC/Controller/SugarController.php');

require_once('custom/modules/Cases/CustomCase.php');

class CustomCasesController extends SugarController

{

  public function loadBean()

  {

        $this->bean = new CustomCase();

        if(!empty($this->record))

        {

            $this->bean->retrieve($this->record);

            if($this->bean)

                $GLOBALS['FOCUS'] = $this->bean;

        }

   }

}

Then create the file custom/modules/Cases/CustomCase.php that has this contents:

<?php

if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');

// this file is /custom/modules/Cases/CustomCase.php

require ( 'modules/Cases/Case.php' );

class CustomCase extends Case

{

function fill_in_additional_detail_fields()

{

parent::fill_in_additional_detail_fields();

$this->created_by_name = get_assigned_user_name($this->created_by);

$this->modified_by_name = get_assigned_user_name($this->modified_user_id);

if(!empty($this->id))

{

  $account_info = $this->getAccount($this->id);

  if(!empty($account_info)) {

  $this->account_name = $account_info['account_name'];

  $this->account_id = $account_info['account_id'];

}

}

}

That should do it. You will be upgrade-proof. Just don't forget to Repair just to be safe.

I have done some similar things, but not this exact customization, so let me know how it works for you.

Hi Jon Parmley,

create a file in /custom/Extension/modules/Cases/Ext/Vardefs/sugarfield_assigned_to.php

and pass argument 'default' to null and 'required' to true like below,

/custom/Extension/modules/Cases/Ext/Vardefs/sugarfield_assigned_user_id.php

<?php

$dictionary['Case']['fields']['assigned_user_id']['default']='';

$dictionary['Case']['fields']['assigned_user_id']['required']=true;

?>

and repair and rebuild.Now your assigned_to will be blank with required.

Thanks!.

It worked fine.. and its getting empty but how to give a default user for this field

It worked fine.. and its getting empty but how to give a default user for this field

Hi Ash,

Try putting a user ID between the single quotes in:

$dictionary['Case']['fields']['assigned_user_id']['default']='';

yes i have tried but its getting logged in user's name only not changing the user..