Can you default the Assigned To of a Case to a blank value?

For an upgrade-proof version you first need to create the path: /custom/modules/Cases/

In that folder create a controller.php that contains this code:

<?php

if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');

//this file is custom/modules/Cases/controller.php

require_once('include/MVC/Controller/SugarController.php');

require_once('custom/modules/Cases/CustomCase.php');

class CustomCasesController extends SugarController

{

  public function loadBean()

  {

        $this->bean = new CustomCase();

        if(!empty($this->record))

        {

            $this->bean->retrieve($this->record);

            if($this->bean)

                $GLOBALS['FOCUS'] = $this->bean;

        }

   }

}

Then create the file custom/modules/Cases/CustomCase.php that has this contents:

<?php

if(!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');

// this file is /custom/modules/Cases/CustomCase.php

require ( 'modules/Cases/Case.php' );

class CustomCase extends Case

{

function fill_in_additional_detail_fields()

{

parent::fill_in_additional_detail_fields();

$this->created_by_name = get_assigned_user_name($this->created_by);

$this->modified_by_name = get_assigned_user_name($this->modified_user_id);

if(!empty($this->id))

{

  $account_info = $this->getAccount($this->id);

  if(!empty($account_info)) {

  $this->account_name = $account_info['account_name'];

  $this->account_id = $account_info['account_id'];

}

}

}

That should do it. You will be upgrade-proof. Just don't forget to Repair just to be safe.

I have done some similar things, but not this exact customization, so let me know how it works for you.

Oops, I see that this won't work since you are calling the parent which would add that value in the field that you want to keep blank. Thus, try adding this line of code right below the parent call

$this->assigned_user_name = '';

Oops, I see that this won't work since you are calling the parent which would add that value in the field that you want to keep blank. Thus, try adding this line of code right below the parent call

$this->assigned_user_name = '';