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Can you default the Assigned To of a Case to a blank value?

Jon Parmley

Upon creating a new case, can the Assigned To be default to a blank value?  The field would be required inducing the user to populate the Assigned To in order to save.  There is a common use case in which the user saving the Case forgets to change the Assigned To which defaults to their own personal user. 

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  • 0

    I will write up the entire upgrade-proof version soon, but here is the down and dirty fix:

    Just comment out the last line I show here

    [NOTE: this is CE 6.5.22 and about line 180 in modules/Cases/Case.php]

      function fill_in_additional_detail_fields()

      {

      parent::fill_in_additional_detail_fields();

      // Fill in the assigned_user_name

      $this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);

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  • 0

    I will write up the entire upgrade-proof version soon, but here is the down and dirty fix:

    Just comment out the last line I show here

    [NOTE: this is CE 6.5.22 and about line 180 in modules/Cases/Case.php]

      function fill_in_additional_detail_fields()

      {

      parent::fill_in_additional_detail_fields();

      // Fill in the assigned_user_name

      $this->assigned_user_name = get_assigned_user_name($this->assigned_user_id);

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