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Process Author Email Notification Issue

Johannsen Quinio

We are moving away from the legacy workflow due to its coming deprecation next year. We were playing around with Process Author to replicate all our existing workflows. However we can't seem to get it to work consistently. I would say its success rate is only about 30 to 40% of the time.

We implemented even the simplest email notification workflow for this just to explore how it works. What's strange is that we noticed a warning icon when previewing the completed processes.

Does anyone know what this icon is for? Would appreciate if you can share your expertise on this.

Thanks,

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  • 0

    Hi Johannsen,

    the error icon normally only appears when conditions for your workflow steps are not met. What does the error overview on the right side say? If you want, you can export the workflow and send me the definition file so I can have a look.

    Greets

    Mark

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  • 0

    Hi Johannsen,

    the error icon normally only appears when conditions for your workflow steps are not met. What does the error overview on the right side say? If you want, you can export the workflow and send me the definition file so I can have a look.

    Greets

    Mark

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  • 0 in reply to Mark Willert

    Hi Mark,

    Thanks for providing some clarity on the warning icon. I will extract that information and attach it here in a bit.

    I really appreciate your help

  • 0 in reply to Mark Willert

    Hi Mark Willert,

    Here is the definition file I extracted. Note that I modified the relationship of Contacts and Cases where Cases is on the many side of the relationship. The reason being is that we want to be able to send a notification to the contact directly associated to the case.

    Thanks for the help