Details about this thread
  • State Not Answered
  • Replies 13 replies
  • Subscribers 310 subscribers
  • Views 3938 views
  • Users 0 members are here
Related content from around SugarClub

Sugar7 how to change default "From" address in email drawer?

Francesca Shiekh
--The Question--

I need to find a way to leverage the email options to set the default From address on an Email compose drawer. 

Occasionally the user will need to change the From so the other options should remain, but the default needs to be the queue on the case.


--Background--

I have several custom email compose buttons on the Email subpanel on Cases:
Internal Compose, Compose, Reply.

Each populates a number of fields like To, Subject, Body, and relates the email to the Case.
I do this via a custom API that returns an array:

                
    $composePackage = array(
      'to_addresses' => $toAddresses,
      'parent_type' => $parent_type,
      'parent_id' => $parent_id,
      'parent_name' => $parent_name,
      'subject'  => $subject,
      'html_body' => $body_html,
      'body' => $body,
  )
             


and $toAddresses is itself an array, for example:

        $toAddresses[]=array(
          'email'=>$email_addr,
          'module'=> 'Contacts',
          'name'=>$contact->full_name
        );
                       


This is used by a custom field type which is an extension of EmailactionFrield and opens the drawer with everything in place.

So, any thoughts on how to get the from default to be passed correctly to the EmailOptions?

thanks,
FrancescaS
Parents
  • 0
    I don't think you can extend sender view, without coping the code (which I wouldn't call extending)?!

    I did this by cerateing a new field type extending the basic filed type (what I know thats the only field type you can extend) Then I used the new field type for the subject field (which is of the basic field type by defult)

    You can change what field type to use in the compesview, 'type' => 'NewFiled'
    custom/modules/Emails/clients/base/views/compose/compose.php

    In the NewFiled.js I adde a listener on parent_id
    this.listenTo(this.model, "change:parent_id",function() {

    It works fine (I also think it is very simular to what EvilPeri recommended me erlier) but if anyone have a better solution please let me know.
  • 0 in reply to Gustav Lindström
    Hi FrancescaS,
    Even though there is a list of from addresses in the dropdown, the mail is being sent with the email which we are specifying in outgoing mail configurations.

    Is there any way to change this? so that the mail will be sent with the selected from address in the dropdown.
  • 0 in reply to Ramya Ramya
    That is not the case for us, if you choose another address is goes out as that address. Could it be a setting on your mailserver? We are on site and our sysadmin set up actual mailboxes for each of the queues/addresses we use.
Reply Children
No Data