calculate SLA

Hi faizan aamir,

You can achieve this use case easily within SugarBPM. The prerequisite is that you have a business center created in Sugar that outlines your call center hours of operation. You can read more about Business Centers for your edition and version of Sugar in their documentation.

Once you have that established, you can create a BPM definition with a 'Change Field' action. In the action, you would choose the desired datetime field to capture your SLA time. Since you want your SLA to trigger at task creation, the formula would be 'Run Time' + '2 business hours' like the following:

Once you enter the SLA duration (2 hours) and select the appropriate business center, you click 'Add' to complete the calcuation:

Your 'Change Field' action is ready to be used at that point. 

Chris

Thank you Raffle

Thank you Raffle