The Covid-19 pandemic has forced businesses to maintain and build relationships with consumers from a distance. With “the new normal”, businesses are now facing a challenge of generating sales during a period of extreme economic hardship while keeping…

When you're thinking about implementing a CRM for your business, one of the most important aspects you need to ask your self is this: What are we are looking to achieve? In this article, I focus on the 'CRM Journey' and cover off some of the ways you…