We all know what a bad support experience feels like: the humorous, yet entirely too relatable, issues with IVR's that somehow ends with you banging your phone against your forehead. Or when you get transferred to three different people and are asked…
Messengers and chats have changed the world of customer service. Customers prefer them to conventional channels, like telephoning and emailing, as it is an easy, quick and convenient way to communicate with companies. Here are five quick tips to empower…
Some things are just better together. Customer relationship management (CRM) and customer support software make a great couple. They complement each other, make the other’s job easier and work together toward a common goal. A powerful CRM platform coupled…
