We all know the unmistakable sound of a can opening. “ tssSSS kr-POP. ” It has been proven that we actually respond to that sound, and it affects how we feel about what we're about to drink. There's excitement. Anticipation. You know that you're about…

Messengers and chats have changed the world of customer service. Customers prefer them to conventional channels, like telephoning and emailing, as it is an easy, quick and convenient way to communicate with companies. Here are five quick tips to empower…

Some things are just better together. Customer relationship management (CRM) and customer support software make a great couple. They complement each other, make the other’s job easier and work together toward a common goal. A powerful CRM platform coupled…