We all know what a bad support experience feels like: the humorous, yet entirely too relatable, issues with IVR's that somehow ends with you banging your phone against your forehead. Or when you get transferred to three different people and are asked…

Messengers and chats have changed the world of customer service. Customers prefer them to conventional channels, like telephoning and emailing, as it is an easy, quick and convenient way to communicate with companies. Here are five quick tips to empower…

Amid an ongoing, global pandemic, companies are slowly starting to let nonessential workers back into their offices. Whether you had to shut down completely or adapt to a fully or partially remote workforce, you’ve been adjusting to a new reality. But…