We are thrilled to announce that the Intelligence add-on, a collection of powerful AI features, is now available to our Enterprise and Enterprise+ (on-site) customers.
The Intelligence add-on for Enterprise customers includes the following features:
AI-generated actionable insights from your account data help you make informed decisions faster, drive growth, and reduce churn.
Check out our Account Intelligence User Guide to learn more.
Concise AI-generated summaries of your opportunities and cases empower your sales and support teams to quickly review key details, close deals, and improve customer sentiment.
Check out our AI Summarization User Guide to learn more.
Both Account Intelligence and AI Summarization help identify real-time customer sentiment. With Case Summarization, where sentiment is a critical insight, you can surface the sentiment identified by the AI summary as a Case record field.
Generated account intelligence and AI summaries can be translated into any of SugarCRM's supported languages and will be displayed in your selected primary language.
All data shared with AI models is protected by SugarCRM's trust and security layers.
Check out SugarCRM's Approach to AI to learn more about how we build safe and impactful AI tools.
The Intelligence add-on has specific license and instance requirements. Check out our administration guides to learn more:
Don’t hesitate to reach out to our sales team to learn how your business can start working faster and smarter with Sugar’s powerful AI features.
(Updated 30 July 2025)
