Dear community, We're running our CRM (Version 8.0.3) on Windows with an IIS as web server. Database is Oracle. SUGAR-CRM is the only application on that server. Oracle is hosted on a separate Unix-Server in the same environment. I use the SUGAR API to…

Our Sugar 8.3 instance is integrated with another application (ServiceNow) using REST API, where data is sent from Sugar to ServiceNow, and ServiceNow record ids are saved in Sugar modules. If the API logs into Sugar as a non-admin user, then Sugar does…

Hello, Does the 8.3 API work with On-premise customers or just for cloud? I see that it says it's only for cloud. What happens if an on-premise customer uses it? And I see that the newly released 9.0 only mentions on-premise. Does that mean it won't work…

Hello, I have provided SugarCRM integration as an option for our website. I have been using "base" platform for making API calls. As using this platform causes login conflict, I am planning on asking the users to add a custom platform by a name I specify…

I'm making an API call from an external service to change a custom field in the Accounts module in Sugar 8.3. The difficult part is that, when the field is changed, I don't want the "date-modified" field to change. I think that one way to do this is to…

Hello, I have a requirement where I need to get the list of all fields available for a module. I am currently using this endpoint to get the data: /rest/v11/metadata?type_filter=modules&module_filter=Contacts Everything is working fine with this except…

Hello, I am storing the organization ID of each integrated account in our database, but I can't seem to find it in the rest api response of SugarCRM. I am using this endpoint for getting the current user data. /rest/v11/me The ID of the current user is…

Hi, I'm using a free trial account for integrating SugarCRM with the product. In our product, we show the email address of the connected account in a few places in the UI. In case of SugarCRM trial account, it doesn't have an email address. I checked…

Hello, After almost finishing up the integration of SugarCRM with our website, I'm back to square one due to some doubts. For the site_url given in the endpoints, I'm currently using the url for the trial account that I created. I'm guessing that when…

Hi, I'm integrating SugarCRM into our product. Currently I'm using the trial version. It seems that each account has an instance url, but I seem to be needing the instance url for login. So, if a user connects their SugarCRM account in our product, how…

Hi, I'm trying to update the CampaignLog through the API. I'll be updating actions such as Sent, Clicked, Opened, Bounced, Opted Out, Marked As Spam. I need to know the alternatives for all these that I can update to the activity_type field. Based on…

Hi, I am integrating SugarCRM into our product. I'm done with most of the functionalities but still stuck in a few areas related to custom modules and custom views. Any help would be really appreciated. Here are the questions: About custom modules, How…

I'm trying to retrieve, using REST API, a list of records and one of its related module fields. Let's assume Accounts and Opportunities. So, API Documentation (in the GET Filter) talks about defining related module in the fields parameter: According to…

Is there any rest v10 API to retrieve available modules in v10 REST API version?

Is there any REST API v10 for get_quote_lines service corresponding to SOAP service call?

Hi Folk, Where or what are these CRM REST API request timeout settings and Elastic Search request timeout settings? Any suggestion will be highly appreciated. Regards Bpatel

Hello forum, We want to retrieve meeting, call, email related to contact via single api call. As per api documentation one need to do following api call. GET /<module>/:record/collection/:collection_name What should be value of :collection_name ? For…

We are new to this API. Any code samples to authenticate/login or using REST API using ASP.NET and C#? Any help is really appreciated? Thanks Rama

Hello! I've seen a few posts where REST API details were asked and the answer was https://support.sugarcrm.com/Documentation/Sugar_Developer/Sugar_Developer_Guide_7.7/Integration/Web_Services/v10/Exampl… I also see documentation to create Users https…

Hi I just created a custom field in in database(in user table, i don't know it is good way or not), now i want to get the custom field value using REST api,all value are retrieving except my custom field. Below is my rest api params $get_entries_parameters…

I have added an extra action to the recordlist view; custom/modules/Opportunities/clients/base/views/recordlist/recordlist.js: ({ extendsFrom: 'RecordlistView', initialize: function(options) { this._super("initialize", [options]); //add listener for custom…

I have problem I cannot create record via Rest API after I upgrade to 7.7 In sugar we have example for 7.6 it work fine with PUT POST etc. After I upgrade it need to change some code in call function and it work with PUT but POST not work. No response…

I was looking for examples on how to use the filters in the URL and found this: https://developer.sugarcrm.com/2014/02/28/sugarcrm-cookbook3/ In these examples they have the filters in a more 'readable' format: / rest/v10/Accounts/demo_burger_palace/link…

Hello, I want to register a new Lead with first name, last name and description. First name and last name works fine using the /Leads/register endpoint but it seems to ignore the description data. What am I doing wrong here? Here is my code: $json = array…

I am trying to consume Sugar Rest API using Request-Promise. Below the sample code for doing so. import sugar from 'node-sugarcrm-client'; import rp from 'request-promise'; function fetchAccounts(){ var apiURL = " http:// <<suite-domain>>/service/v4_1…