Hello everybody! My team and I wanted to use the First Response fields that are available in Sugar 10. We were planning to use it to get a better view of SLAs and deliver better customer experience. Following the documentation we found that Business…

Hello, I have a Process Definition that sends emails to the primary email address in accounts, I'm using the sugar email ID to link these into the Emails subpanel for the proper account, however, over the Email record the parent Account is not being…