Problem Statement:
The client’s application remains stuck in offline mode, and even after switching to online mode, it continues to operate offline despite active network availability. This issue is directly impacting the client's production operations.
The client’s application remains stuck in offline mode, and even after switching to online mode, it continues to operate offline despite active network availability. This issue is directly impacting the client's production operations.
Detailed Description:
The client is experiencing a persistent issue where the application does not transition to online mode once it has gone offline, even when a stable network connection is present. They are currently using an older SDK version (83.0.831-1.4.2-2). While we understand that the SDK is outdated, we would like to understand what specific conditions or system behaviours could cause such an issue.
The client is experiencing a persistent issue where the application does not transition to online mode once it has gone offline, even when a stable network connection is present. They are currently using an older SDK version (83.0.831-1.4.2-2). While we understand that the SDK is outdated, we would like to understand what specific conditions or system behaviours could cause such an issue.
This is a custom application; however, we have not altered any core functionalities. All development has been done strictly through extensions, and there are no custom features that could interfere with this part of the core offline/online logic.
We have tested the scenario across multiple environments and network conditions, but we have been unable to replicate the issue on our end, including:
- Device Simulator
- 2G Network
- Wi-Fi
- Regular broadband/mobile data
- Client’s 5G network environment
Despite these repeated tests across different conditions, we have been unable to identify the root cause or find a workable resolution.
The client reports that on the vanilla app downloaded from the Play Store, the issue does not occur — it successfully switches to online mode. This further increases their concern, and they are becoming increasingly impatient as this affects day-to-day operations.
We are ready to share the relevant code snippets for your review, should you require them.
We kindly request your assistance in helping us identify the possible root causes of this behaviour and guide us on the next steps toward resolution. Understanding what in the SDK, configuration, or environment could cause the offline mode to remain stuck would be highly valuable for troubleshooting. If required, we are will open a Sugar Development Support ticket for the same.
