Sugar Mobile App - Stability

Hi there, we are slowly going live with a new customer: Southfuels who sell fuel to farmers across NZ. There is a slight challenge with the mobile app. Its not stable, particularly the change between online and offline which is catching Southfuels users out when they are trying to get deals done with farmers in the field..(often offline)

sometimes the app crashes, sometimes it needs to be reloaded etc

its not building confidence with the users..

is there anyone that could assist?

thanks

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0 Eugene Bychkov over 4 years ago

Right now it is very hard to somehow assist the problem as actual problem description is very vague

First of all please make sure that technical personnel who works with this customer (and customers also) study our documentation, especially related to offline mode

https://support.sugarcrm.com/Documentation/Mobile_Solutions/SugarCRM_Mobile/SugarCRM_Mobile_for_Android_User_Guide/#Offline

This may help to better identify what the issues are and how to better resolve them

Other than that I'd say that we need more specific information about the issues customers are facing
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0 Eugene Bychkov over 4 years ago

Right now it is very hard to somehow assist the problem as actual problem description is very vague

First of all please make sure that technical personnel who works with this customer (and customers also) study our documentation, especially related to offline mode

https://support.sugarcrm.com/Documentation/Mobile_Solutions/SugarCRM_Mobile/SugarCRM_Mobile_for_Android_User_Guide/#Offline

This may help to better identify what the issues are and how to better resolve them

Other than that I'd say that we need more specific information about the issues customers are facing
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Vote Up 0 Vote Down

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Verify Answer

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