Hi there ! I'm facing a strange issue. The field case_number is not processed in my email template when I'm sending a notification through a workflow. Customer is complaining about this issue but the version of Sugar hasn't changed since June 2018 …

Hi, I tried to use below if else one-by-one in process email template html code but email comes with code and conditions are not working. 1. {if $ check_service_c =="Yes"} sometext {/if} 2. <!--{if $ check_service_c =="Yes"} sometext {/if}--> 3. <!--…