I need to create an email template, with information of cases, like case number, the subject and the description. How can I add this information, since only the account modules, contacts / lead / targets and users, can it be added to the template? Im…

Has anyone found a workaround to bug 79888? See: SugarCRM We can't set the sender of emails from Cases to the Inbound Email queue address and this is a problem for us. We do not want Customer Support and Technical Support emails coming from the individual…

Hello, For context: I am attempting to extend compose.js to set up some default values based on the number of contacts initially added. I am creating the email from the email subpanel on a case, which adds the case contacts into the email recipients by…