• Creating new cases from emails

    Hello! Just started on Sugar development. Im trying to develop a solution so that any time an email is received I can create a case based on the body and subject. I have managed to create cases from the API and with the inbound email tool in the console…
  • Set selected_teams (padlock) in Logic Hook

    Hello All, I am working on SugarCRM Enterprise, Version 9.0.2 (Build 191) (Spring '19) I can set padlock (which is used for teams with special access: O&ST) from record.js but I want to set it from hook. I want to achieve same functionality from before_save…
  • show notes contents in case admin

    I was wandering if there was a way to show a notes content which are attached to a case whilst in the admin area. Similar to how notes are viewed in the sugar case portal when you open a case. Sugar said its possible but we need to speak with our system…