Hello everybody! My team and I wanted to use the First Response fields that are available in Sugar 10. We were planning to use it to get a better view of SLAs and deliver better customer experience. Following the documentation we found that Business…

Hello everyone, We need the quote_amount_c field to be a dependent calculation. For records created prior to Jan 1, 2021, the field should be available for manual entry (no calculation applied). For records created after Jan 1, 2021, the field…