Module Loader: File outside basedir

Have you verified that the from/to values in your manifest's copy array are all correct? Make sure that the from starts with <basepath>/ and that there is no slash at the start of the to.

Hello Shad,

This parameter is governed by the upload_tmp_dir setting in your php.ini file. If it's not explicitly set it will use the system default, which Sugar can't access. Try this: 

1.) Go to Terminal
2.) Run
echo $TMPDIR
3.) Copy path
4.) Open your php.ini
5.) Replace upload_tmp_dir with the copied path

6) Restart Apache

Thank you,
Elizabeth Cromwell
SugarCRM Support

Learning Resources: http://support.sugarcrm.com | http://university.sugarcrm.com | http://community.sugarcrm.com

Hello All,

I am also facing same issue on my production server. Elizabeth  Cromwell I have tried to execute echo $TMPDIR in terminal but it returns me blank value. 

At same server SugarCRM 7.6.* version is working fine. we for Sugar 7.7.12 I can't upload my package.

Could you please assist any one?

Thanks in advance,

I have the same issue on xamp.

I did following steps to got it working.

1. Open C:\xampp\htdocs\crm\ModuleInstall\ModuleScanner.php in the function 

function MSLoadManifest($manifest_file) add the line
$GLOBALS['log']->fatal("manifest_file: $manifest_file"); in start of function.
Now try to upload package from module loader.
It gave me the path of the tmp directory where manifest of package is unzipped in the sugarcrm log file.
e.g. path is:
C:\Users\userabc\AppData\Local\Temp\11111.tmp/manifest.php
2. Now copy the path "C:\Users\userabc\AppData\Local\Temp" and put/change it in php.ini e.g
upload_tmp_dir="C:\Users\userabc\AppData\Local\Temp"

Restarted the xamp server. 

Now try to upload the package.

And all got working.

In case some body have this issue on windows.

Regards,

Usman

I have the same issue on xamp.

I did following steps to got it working.

1. Open C:\xampp\htdocs\crm\ModuleInstall\ModuleScanner.php in the function 

function MSLoadManifest($manifest_file) add the line
$GLOBALS['log']->fatal("manifest_file: $manifest_file"); in start of function.
Now try to upload package from module loader.
It gave me the path of the tmp directory where manifest of package is unzipped in the sugarcrm log file.
e.g. path is:
C:\Users\userabc\AppData\Local\Temp\11111.tmp/manifest.php
2. Now copy the path "C:\Users\userabc\AppData\Local\Temp" and put/change it in php.ini e.g
upload_tmp_dir="C:\Users\userabc\AppData\Local\Temp"

Restarted the xamp server. 

Now try to upload the package.

And all got working.

In case some body have this issue on windows.

Regards,

Usman