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3g mobile internet-Unable to get login page of sugarcrm

sidhu sidhu

Hi All,

               One of our crm users has used 3 g mobile internet and accessed the sugar but he is unable to get the login page.

It only shows loading.

            Can any one please suggest how can we fix this.It is a bit urgent

Regards

Sidhu    Lori F Shijin Krishna Ishani Lad Angel Magana

Parents
  • 0

    Hi sidhu sidhu 

    What happen if he try under some wifi connection?

    What is his device? A mobile device or a notebook?

    Kind regards

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • 0 in reply to André Lopes

    Hi André Lopes

    1.What happen if he try under some wifi connection?

    Ans.No...he is not able to log in if he uses other wifi connection

    2.What is his device? A mobile device or a notebook?

    Ans.He uses pebble (3g modem) and his device is laptop

    Regards

    Sidhu

Reply
  • 0 in reply to André Lopes

    Hi André Lopes

    1.What happen if he try under some wifi connection?

    Ans.No...he is not able to log in if he uses other wifi connection

    2.What is his device? A mobile device or a notebook?

    Ans.He uses pebble (3g modem) and his device is laptop

    Regards

    Sidhu

Children
  • 0 in reply to sidhu sidhu

    Hi sidhu sidhu 

    Thank you for your answers.

    I believe cleaning browser cache fix this issue.

    Hit CTRL + SHIFT + DELETE if the browser is Chrome/Firefox/Opera, then select "Images and cache files" and from the begining.

    Reload the SugarCRM page.

    Kind regards

    André Lopes
    Lampada Global
    Skype: andre.lampada