SugarCRM 7.8 Caching Error

Hi Jennleigh, 

This error indicates a file permission error on the server, please make sure the server is set up correctly as in this article: 

http://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Linux/index.html 

Once you have the correct permissions clearing the content of the ./cache/* folder and opening Sugar in your browser will trigger to rebuild the whole cache.

Hope that helps,

Dennis

Hi Dennis,

Thank you for your response. I've already given the correct permission to all the directories and files inside my sugar instance but I'm still having that error. Also, the cache folder didn't rebuild the whole cache.

Ok, can you check in the PHP error log on the server if you have any FATAL errors on permissions? The owner and group of the files must be the Apache user and group on the server, also double check the config.php if there are any conflicts to that https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Setting_Default_File_Permissions_and_Ownership_Via_confi… 

PHP Fatal error:  sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempMBIOgO' -> 'cache/javascript/base/components_46673564da4008e1337049d14a80d8d2.js' in /var/www/html/sugar7/include/utils/sugar_file_utils.php on line 171

This is the only error that I got from the error log. There are no conflicts on my config.php base on the link that you gave. I also

There are no conflicts on my config.php base on the link that you gave. I also put this in my config_override.php but still nothing happens

 $sugar_config['default_permissions']['user'] = 'lance001'; $sugar_config['default_permissions']['group'] = 'lance001';

PHP Fatal error:  sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempMBIOgO' -> 'cache/javascript/base/components_46673564da4008e1337049d14a80d8d2.js' in /var/www/html/sugar7/include/utils/sugar_file_utils.php on line 171

This is the only error that I got from the error log. There are no conflicts on my config.php base on the link that you gave. I also

There are no conflicts on my config.php base on the link that you gave. I also put this in my config_override.php but still nothing happens

 $sugar_config['default_permissions']['user'] = 'lance001'; $sugar_config['default_permissions']['group'] = 'lance001';

Ok and just to confirm 'lance001' is the user that Apache is running as? Does this user have access to /tmp/ and ./cache/* ? The default Apache user depending on the OS usually is 'www-data' or 'apache' but this can be changed in the apache configuration so I want to double check that you changed the apache user since otherwise it might not have permission to change the files.

My steps would be: 

1. Confirm the apache user and group that is running on the server

2. Make sure this is reflected in the config files

3. Reapply the ownership on the Sugar directory with  

chown -R <apache user>:<apache group> /path/to/sugar

Let me know if that worked.