SugarCRM 7.8 Caching Error

I Accidentally deleted the javascript folder in /cache/javascript and as a result, I'm having this error:

PHP Fatal error: sugar_file_put_contents_atomic() : fatal rename failure '/tmp/tempdvDgA7' -> 'cache/javascript/base/components_46673564da4008e1337049d14a80d8d2.js' in /var/www/html/sugar7/include/utils/sugar_file_utils.php on line 171,

Anyone have any idea what should I do to enable my instance to recache again?

Parents

0 Dennis Wangerin over 8 years ago

Hi Jennleigh,
This error indicates a file permission error on the server, please make sure the server is set up correctly as in this article:
http://support.sugarcrm.com/Knowledge_Base/Platform_Management/Required_File_System_Permissions_on_Linux/index.html
Once you have the correct permissions clearing the content of the ./cache/* folder and opening Sugar in your browser will trigger to rebuild the whole cache.
Hope that helps,
Dennis
0 Jennleigh Villanueva over 8 years ago in reply to Dennis Wangerin

Hi Dennis,
Thank you for your response. I've already given the correct permission to all the directories and files inside my sugar instance but I'm still having that error. Also, the cache folder didn't rebuild the whole cache.

Reply

0 Jennleigh Villanueva over 8 years ago in reply to Dennis Wangerin

Hi Dennis,
Thank you for your response. I've already given the correct permission to all the directories and files inside my sugar instance but I'm still having that error. Also, the cache folder didn't rebuild the whole cache.

Children

0 Dennis Wangerin over 8 years ago in reply to Jennleigh Villanueva

Ok, can you check in the PHP error log on the server if you have any FATAL errors on permissions? The owner and group of the files must be the Apache user and group on the server, also double check the config.php if there are any conflicts to that https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Setting_Default_File_Permissions_and_Ownership_Via_confi…