post upgrade from 7.6.1.0 to 7.7.1.2 fails

Question

Hi All,

I have tried upgrading my instance to 7.7.1.2 and tried upgrading using the upgrade wizard.

The health check and all went well.

But during the post upgrade when it was about to complete it threw an error.

When i checked the php_error logs the below were there:Angel Magana Tevfik Tümer Shijin Krishna Ishani Lad

PHP Warning: file_put_contents(cache/upgrades/upgrade_state.php): failed to open stream: Invalid argument in C:\inetpub\wwwroot\<>\cache\upgrades\driver\UpgradeDriver.php on line 229
[17-Apr-2017 11:46:36 UTC] PHP Warning: file_put_contents(cache/upgrades/upgrade_state.php): failed to open stream: Invalid argument in C:\inetpub\wwwroot\<>\cache\upgrades\driver\UpgradeDriver.php on line 229
[17-Apr-2017 11:47:01 UTC] PHP Warning: file_put_contents(cache/upgrades/upgrade_state.php): failed to open stream: Invalid argument in C:\inetpub\wwwroot\<>\cache\upgrades\driver\UpgradeDriver.php on line 229
[17-Apr-2017 11:47:09 UTC] PHP Warning: file_put_contents(cache/upgrades/upgrade_state.php): failed to open stream: Invalid argument in C:\inetpub\wwwroot\<>\cache\upgrades\driver\UpgradeDriver.php on line 229
[17-Apr-2017 11:55:29 UTC] PHP Warning: require(custom/modules/Connectors/metadata/connectors.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\<>\include\connectors\utils\ConnectorUtils.php on line 256

When i exported the error log file in the upgrad wizard the last logs were like:"case insensitive file system enabled"

Can any one please brief about what went wrong here.I have been unable to upgrade the instance from a few days and am on fire.

I am on windows server.

Since the upgradation fails and i click on go to home page the system throws 500 error.And the followin are registered on the log.

require(): Failed opening required 'custom/modules/Connectors/metadata/connectors.php' (include_path='C:/inetpub/wwwroot/<>;C:/inetpub/wwwroot/<>/vendor;.;C:\php\pear') in C:\inetpub\wwwroot\<>\include\connectors\utils\ConnectorUtils.php on line 256

Regards

Sidhu

sidhu sidhu · Accepted Answer

I suspect your problem is that the custom/modules/Connectors/metadata/connectors.php was removed or has the wrong permissions. You can check that specific file's/directory's permissions, delete the contents of the cache folder and try again.

If that doesn't work, I would try the following:

Update permissions on your Sugar instance from root down.

In Unix I use the following to recursively update all the files (type f) and directories (type d), there must be something equivalent in Windows.

sudo chown -R apache:apache *

sudo find . -type d -exec chmod 775 {} \;

sudo find . -type f -exec chmod 664 {} \;

Next delete the contents of the cache directory completely.

If you can, do a Quick Repair and Rebuild from command line.

Try your instance again and see if that worked...

I hope this is of help to you,

Francesca