How can I override the default "click on phone number" action?

I noticed that when a phone number with the appropriate format is clicked in the Contacts view, this performs a "callto:<phone number" action which connects to Skype or other compatible software. It would be useful to me if I could override this action. How can I achieve this? Can this be done with a custom module or is there another better way?

Thanks in advance!

Parents Reply
  • I sort of get it. In my case I need to send a POST call to my contact center API with a custom format that will tell it who the agent logged in is, and the number to dial. I would have to contstruct the call reading the agentId and the phone number. 

    I would appreciate any suggestions on how to build this call.

    Not new to nodejs or APIs, but very new to SugarCRM.


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