Users runs in BWC in v14 upgrade, but not always, and EPAM error problems

Hello Francesca Shiekh , 

This is a rather unusual error, to be honest.

To investigate and attempt to reproduce the behavior, I set up a similar environment.

Since the issue appears to be related to EAPM , here’s what I did:

1. Initial Setup: I started with a clean 12.0.4 instance and added a custom EAPM by creating a custom file
custom/include/externalAPI/TestService/ExtAPITestService.php

2. EAPM Table Entry: I manually added an entry for my admin user in the eapm table to simulate the conditions I believe you have on your instance. 

3. Upgrade Path: I followed the recommended upgrade path using the silent upgrader:

• 12.0.4 > 12.0.5 > 13.0.3 > 13.0.4 > 14.0.1

All the upgrades ran smoothly, and the Users module renders correctly in Sidecar without any errors like the one you described.


With that, it's hard to know what is causing the error on your side. 

After this, I went and searched if we had older reports of the error: 

[15-Jan-2025 12:15:16 US/Central] PHP Fatal error: Uncaught Error: Call to a member function setEAPM() on null in /var/www/html/sugarcrm/include/externalAPI/Base/ExternalAPIBase.php:182

I did encounter a similar issue once, where a customer was missing the default modules/Connectors folder from their instance.

Since you mentioned that this error only occurs in the TST environment, while the filesystem should be identical to DEV, it makes me wonder if this could be a permissions mismatch issue. It’s possible that Sugar is unable to properly access the modules/Connectors folder due to incorrect permissions, or perhaps something in the permission setup was disrupted during the upgrade?

This is a long shot, but at this stage, it’s the only explanation that comes to my mind.

Let me know if you’ve checked folder permissions or if there are other differences between TST and DEV (perhaps on the users table?) that might be worth investigating.

I hope this helps and keep us posted. 

Cheers, 

André 

 Andre Serrazina 

I found the issue with my EPAM error: The following directories are in DEV but not TST:

modules/Connectors/connectors/formatters/ext/rest/dnb

modules/Connectors/connectors/sources/ext/rest/dnb

I coped those directories from DEV to TST and TST no longer has that EPAM error.

I hope this helps you with your EPAM problems.

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From my side,

I still don't understand why DEV is still redirecting to BWC.

Not only that,  the diff shows a number of other core files/folders that are in DEV but not TST, I don't quite understand why.

One big difference in the upgrade from v12 to v14:

 DEV I ran Rector between v13 and v14 upgrades, in TST I forgot that step and ran it after v14 upgrade, would that make a significant difference?

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Some examples of files/directories that are only in DEV:

Only in DEV/var/www/html/sugarcrm/modules/Administration/views: view.configureajaxui.php

Only in DEV/var/www/html/sugarcrm/modules/Calendar/clients/base/layouts: records

Only in DEV/var/www/html/sugarcrm/modules/Campaigns: MailMerge.php

Only in DEV/var/www/html/sugarcrm/modules/Cases/clients/portal/filters: case

Only in DEV/var/www/html/sugarcrm/modules/Cases/dashboards: multi-line

Only in DEV/var/www/html/sugarcrm/modules/ContractTypes/clients/base/layouts: records

Only in DEV/var/www/html/sugarcrm/modules/Dashboards/clients/base/layouts/dashboard: dashboard-empty.hbs

Only in DEV/var/www/html/sugarcrm/modules/Dashboards/clients/base/views: massupdate

Only in DEV/var/www/html/sugarcrm/modules/DocumentRevisions/clients/base/layouts: records

Only in DEV/var/www/html/sugarcrm/modules/Documents/clients/base/layouts: records

Only in DEV/var/www/html/sugarcrm/modules/Forecasts/clients/base/views: help-dashlet

Only in DEV/var/www/html/sugarcrm/modules/Home: TrainingPortal.php

Only in DEV/var/www/html/sugarcrm/modules/Home: TrainingPortal.tpl

Only in DEV/var/www/html/sugarcrm/modules/Home/clients/base/layouts/console-side-drawer: console-side-drawer.hbs

Only in DEV/var/www/html/sugarcrm/modules/Home/clients/base/views: help-dashboard-headerpane

Only in DEV/var/www/html/sugarcrm/modules/Home/clients/base/views: search-help-dashboard-headerpane

Only in DEV/var/www/html/sugarcrm/modules/InboundEmail: EditGroupFolder.php

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Thanks,

FrancescaS

Hello Francesca Shiekh , 

I’ve been reflecting on this, and it’s possible that if you ran the rector only after upgrading to version 14, there might still have been non-compatible PHP 8.2 code in place at the time of the upgrade.

This could potentially explain the discrepancy you’re encountering in TST.
If this was indeed the case, I’d expect some errors to be logged in one of the following: the upgrade log, the php error log or the sugarcrm.log that would be present only in TST.

It's possible that I messed up TST, but that does not explain why in DEV, where I did things in the right order, the Users module runs in BWC.

Hi Francesca Shiekh , 

You are correct; I misread your description and mistakenly believed that both issues were occurring in TST. I agree that this is a legitimate concern that could be addressed through a support case. This would allow you to share a backup of the instance, enabling an engineer to troubleshoot the issue locally.

Hi Francesca Shiekh , 

You are correct; I misread your description and mistakenly believed that both issues were occurring in TST. I agree that this is a legitimate concern that could be addressed through a support case. This would allow you to share a backup of the instance, enabling an engineer to troubleshoot the issue locally.