Address Field not showing options when typing - any modules that has address field (only shows when the page is refreshed) sugarcrm v13.0.2

has anyone encounter this issue in v13.0.2 when i go to another page then going back in creation example "Accounts module" it has address field it will not display some options of the location when typing 

however in the same page when i refresh and then retyping again it will now show the options 

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  • Hi  ,

    Sugar does not have a native address validation option like what is shown in your second screenshot. That would have to be from a 3rd-party customization installed in your Sugar instance; the errant behavior would need to be addressed by that developer. If you are not sure where the customization came from and you are an admin on your instance, go to Admin > Module Loader to see if there is a package installed that matches this functionality. Once you have a package name, you may be able to identify who the original developer was. Alternatively, you can post the package name here, and I may be able to help point you in the right direction. 

    Chris

Reply
  • Hi  ,

    Sugar does not have a native address validation option like what is shown in your second screenshot. That would have to be from a 3rd-party customization installed in your Sugar instance; the errant behavior would need to be addressed by that developer. If you are not sure where the customization came from and you are an admin on your instance, go to Admin > Module Loader to see if there is a package installed that matches this functionality. Once you have a package name, you may be able to identify who the original developer was. Alternatively, you can post the package name here, and I may be able to help point you in the right direction. 

    Chris

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