custom email code not sending returns false

Hi ,

You can try below code 

require_once('modules/Emails/Email.php');
        global $current_user, $mod_strings, $sugar_config, $locale, $timedate;
    
        $admin = new Administration();
        $admin->retrieveSettings();
        if(empty($admin->settings['notify_send_from_assigning_user'])) {
            $From = $admin->settings['notify_fromaddress'];
            $FromName = (empty($admin->settings['notify_fromname'])) ? "" : $admin->settings['notify_fromname'];
        } else {
            // Send notifications from the current user's e-mail (if set)
            $fromAddress = $current_user->emailAddress->getReplyToAddress($current_user);
            $fromAddress = !empty($fromAddress) ? $fromAddress : $admin->settings['notify_fromaddress'];
            $From = $fromAddress;
            //Use the users full name is available otherwise default to system name
            $from_name = !empty($admin->settings['notify_fromname']) ? $admin->settings['notify_fromname'] : "";
            $from_name = !empty($current_user->full_name) ? $current_user->full_name : $from_name;
            $FromName = $from_name;
        }
        
        
        ## START Send Email
        $mail = new SugarPHPMailer();
        
        //$mail->prepForOutbound(); 
        //$mail->setMailerForSystem(); 
        $mail->setMailer();
        
        $mail->From = $From;
        $mail->FromName = $FromName;
        
        $mail->Sender = $mail->From;
        $mail->Subject = "Support Ticket";
        $mail->Body = "test ".$ticketNumber." is now ".$bean->resolution. ". ".$link;
        $mail->IsHTML(true);
        
        $mail->AddReplyTo($mail->From,$locale->translateCharsetMIME(trim( $mail->FromName), 'UTF-8', $OBCharset));
        
        $mail->AddAddress('myawesome@email.com', "Email Name(Optional)");

Hope this helpful!!!

Dipesh

Offshore Evolution Pvt Ltd

will you explain the difference between the two? Thank you

Hi,

My code in From name & From Email Address Set.

if(!$mail->Send()){
      return false;
      //echo "Mail did not send";
}

return true;