Inbound email issue

Hi,

I god bellow issue with sugar version 14

4417][1][FATAL] pollMonitoredInboxes unable to import email with UID 657: File /shadowed/averytest.sugarondemand.com/upload/a94/33137a94-21a7-11ef-8e9b-064a3c777e7f cannot be opened.

Any idea.. please let me know.

Thanks

Babasaheb PAndhare

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  •  any thoughts on what these are" I have dozens with various UID numbers.

    (On Site v11 Pro, still working on getting up to current Ent)

    Thu Jun  6 12:21:52 2024 [38435][1][FATAL] pollMonitoredInboxes unable to import email with UID 4: the single id was not found in response

    Looking at my inboxes (via mailer tools) I always have a handful of emails that get "stuck" in the queue.

    Some are spam and I just delete them but some look legit and there is nothing "funky" about them...

    I have yet to find a common thread, I had my sysadmin set up notices when emails are in a mailbox for more than 1hr so I can go check them and delete or copy&forward legit ones then delete them from the inbox or they will stay there forever

    Thanks!