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Problem when running CRM with php version

Yeris Nesme

Good day.

I am experiencing difficulties with SugarCRM CE Version 6.5.7 (Build 8576) when attempting to make it work with PHP 7 or later versions. After changing the PHP version on the CRM site, I am able to log in and navigate the system. However, when accessing records in the detailed view, not all information is displayed, and the related subpanels are not visible to me.

Is it possible that the PHP version I am considering is not compatible with SugarCRM CE Version 6.5.7 (Build 8576)?

I hope to have your support.

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  • +1

    The issue is almost certainly one of compatibility. Sugar version 6.5 CE is way out of date and support as are all the platform components it requires to be installed upon. For reference these can be found here: https://support.sugarcrm.com/files/5da76182-6bfe-11e7-a575-06a1658893d7.pdf 

    I have had a recent (and ongoing) need to support a customer still using version 6.5 CE and to do this I have had to source and install a virtual machine running Ubuntu 12.04 in order to get the correct platform components. Even then these are the bundled ones as even the mirrors that provided the updates are no longer functioning.

    I suspect that you will need to follow a path similar to this in order to continue working with this instance.

    Thanks,

    JH.

Reply
  • +1

    The issue is almost certainly one of compatibility. Sugar version 6.5 CE is way out of date and support as are all the platform components it requires to be installed upon. For reference these can be found here: https://support.sugarcrm.com/files/5da76182-6bfe-11e7-a575-06a1658893d7.pdf 

    I have had a recent (and ongoing) need to support a customer still using version 6.5 CE and to do this I have had to source and install a virtual machine running Ubuntu 12.04 in order to get the correct platform components. Even then these are the bundled ones as even the mirrors that provided the updates are no longer functioning.

    I suspect that you will need to follow a path similar to this in order to continue working with this instance.

    Thanks,

    JH.

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  • 0 in reply to John Hawkins

    I appreciate the prompt response. After reviewing the documentation and discussions on other forums, a more specific question arises: Could you help me find out if SugarCRM CE version 6.5.7 (Build 8576) is incompatible with PHP 7.0 or later?

    The documentation I've read, and that you provided to me, suggests potential compatibility issues. Do you know of any success stories where SugarCRM CE version 6.5.7 (Build 8576) ran with PHP 7.0 or higher?

    Thank you, I'll look forward to hearing from you.