Sugar CRM Email

This is most lkely a rookie questin but if a user has configured email settings in CRM and sends an outbound email, will the reply come back into CRM or does archiving need to be configured for this

Regards

0 Chris Raffle 4 months ago
Hi Christopher Hart,

With the setup you describe, no, the email will not come back into the CRM. The only ways inbound emails are recorded in Sugar are:

Archived from a mail app connector like Sugar Connect or the Sugar MS Outlook plug-in

Emails sent to the Email Archiving address

Emails flagged as unread in monitored group inbound email accounts

Assuming users are sending emails from their personal email accounts in Sugar, then best practice in my opinion is to use option 1 where you can have some form of automated archiving enabled.

Chris
Co-Founder | SugarCRM's 2023 Emerging Reseller of the Year & Fastest Growing Outfitters Partner
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