Sugar CRM Email

Hi Christopher Hart,

With the setup you describe, no, the email will not come back into the CRM. The only ways inbound emails are recorded in Sugar are:

1. Archived from a mail app connector like Sugar Connect or the Sugar MS Outlook plug-in
2. Emails sent to the Email Archiving address
3. Emails flagged as unread in monitored group inbound email accounts

Assuming users are sending emails from their personal email accounts in Sugar, then best practice in my opinion is to use option 1 where you can have some form of automated archiving enabled.

Chris

Hi Christopher Hart,

With the setup you describe, no, the email will not come back into the CRM. The only ways inbound emails are recorded in Sugar are:

1. Archived from a mail app connector like Sugar Connect or the Sugar MS Outlook plug-in
2. Emails sent to the Email Archiving address
3. Emails flagged as unread in monitored group inbound email accounts

Assuming users are sending emails from their personal email accounts in Sugar, then best practice in my opinion is to use option 1 where you can have some form of automated archiving enabled.

Chris