Issue at the moment of install a new local with the last version

Hello Everyone!
I would like to know if someone have had problem at the moment of install a new local instance with the last version.

At the init of the last week I requested a backup of an instance that I working on my company, but after of complete the installation and try login, the system returned me the error 500... Sugarcrm.log show the next message:

Mon Mar 6 12:17:10 2023 [8572][1][ALERT] Invalid subscription json data

Mon Mar 6 12:17:10 2023 [8572][1][FATAL] An exception happened: (500: unknown_error) Invalid subscription json data

A coworker that working with another instance had the same problem and told me that he managed to solve it requesting a new backup

So I installed too the sugarcrm instance that my coworker works and worked fine in these moment at my local.

So I requested a new backup of the instance that I work; and the last friday when I had the new backup, I installed it on my localhost and this one worked fine in these day.

BUT... today I'm trying to entry to my locals but returns the error 500 again!!

I asked to my coworker if their local works fine but he had today the same problem.

So... someone has the same issue?

Thank you so much!

Norberto Baltézar.

0 Andre Serrazina over 1 year ago

Hello Norberto,

From your description, it seems that the error is related to the fact that the license validation is failing.
That explains why the error shows after 3 days.

Can your local instance connect to the internet? Allowing connections to the Sugar licensing server should help overcome this problem.

We also have a documented defect that covers the validation happening every three days and proposes a possible workaround.

#91045 ( portal.sugarondemand.com/ )

Please have a look and let me know if this helps.

André
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0 Norberto Baltézar over 1 year ago in reply to Andre Serrazina

Hi Andre, thank you so much for your response!

Yes, my local has access to the internet. Let me see the documentation that you share me.
If I won't can resolve the problem, I return here to share you my results; ok?

Regards!

Norberto Baltézar
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0 Norberto Baltézar over 1 year ago in reply to Andre Serrazina

Hi Andre,

Only to say you that I can't resolve this problem with the documentation that shared me; Thank you anyway.

Now I'll just wait for SugarCRM to fix that bug.

Regards,

Norberto Baltézar.
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