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Blank screen while trying to import custom package

Harsha P

Hi,

We are getting a blank screen on importing a custom package in sugarCRM11.2.0.

The error is 

PHP Fatal error:  require(): Failed opening required '/mnt/sugar/shadowed/domain_name/cache/mlp_temp/NbmKkm/manifest.php' (include_path='/mnt/sugar/11.2.0/ent:/mnt/sugar/11.2.0/ent/vendor:.:/usr/share/pear:/usr/share/php') in /mnt/sugar/11.2.0/ent/ModuleInstall/ModuleScanner.php on line 1026

Can anyone please help us to resolve the issue?

Parents
  • 0

    I believe that the package has no the manifest.php at the root of folder.

    Double check that and try again.

    André Lopes
    Lampada Global
    Skype: andre.lampada
  • 0 Sugar Employee Badge in reply to André Lopes

    I agree with Anrdé, the most likely reason for that error is the missing manifest.php.

    Please check that your installable zip file has a root structure like this:

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

Reply
  • 0 Sugar Employee Badge in reply to André Lopes

    I agree with Anrdé, the most likely reason for that error is the missing manifest.php.

    Please check that your installable zip file has a root structure like this:

    Harald Kuske
    Principal Solution Architect – Professional Services, EMEA
    hkuske@sugarcrm.com
    SugarCRM Deutschland GmbH

Children
  • 0 in reply to Harald Kuske

    Hi Harald,

    Yes, we too have the same folder structure where we have manifest.php at the root of the folder. But, on upload of the package, we are getting a blank screen.