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Third party integration via API

David Bundock

We have engaged with a third party marketing automation platform.  To get the most from this we would like it and Sugar to talk to each other via an API. 

Do we need to purchase a full Sugar licence to enable this communication or can it be done using a dedicated API user, if so can anyone advise how this is accomplished?

Thanks

David

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  • 0 Sugar Employee Badge

    To expand a little bit on what everyone else said, there are 4 types of users in Sugar:

    - Regular users

    - Admin users

    - Group users

    - Portal API users

    The first two require a Sugar seat license, and will allow access to all records in Sugar (for regular users, depending on the implemented access controls). The second two do not require a Sugar license seat, but come with restrictions: group users cannot log in to Sugar and can only be used to have records assigned to them, while Portal API users can only access the Sugar Portal and does not have access to the full Sugar API. See here for more info: https://support.sugarcrm.com/Knowledge_Base/License/User_Types_and_Sugar_Licenses/

    With respect to whether to use a separate user (along with a separate seat license), I agree with everyone: a separate user is the way to go, for the reasons outlined. 

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  • 0 Sugar Employee Badge

    To expand a little bit on what everyone else said, there are 4 types of users in Sugar:

    - Regular users

    - Admin users

    - Group users

    - Portal API users

    The first two require a Sugar seat license, and will allow access to all records in Sugar (for regular users, depending on the implemented access controls). The second two do not require a Sugar license seat, but come with restrictions: group users cannot log in to Sugar and can only be used to have records assigned to them, while Portal API users can only access the Sugar Portal and does not have access to the full Sugar API. See here for more info: https://support.sugarcrm.com/Knowledge_Base/License/User_Types_and_Sugar_Licenses/

    With respect to whether to use a separate user (along with a separate seat license), I agree with everyone: a separate user is the way to go, for the reasons outlined. 

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