download backup for sandbox

Hello Community,

Could anyone please help with downloading a backup for a sandbox, please?

We have our cloud instance and two sandboxes.

Within one sandbox, because two teams did some experiment there, and one team needs to refresh the sandbox now

but we don’t want to lose the experiment data of the other team.

So we want to get a backup of this sandbox.

But when I looked the ‘Admin’ ----> ‘download backups’, there’re no records there as what we have for our production instance.

Actually, I also tried below method , but couldn’t manage to get something:

followed the official guide here:

https://support.sugarcrm.com/Knowledge_Base/Platform_Management/Downloading_Backups_From_the_Backups_Module/

But I got empty records like this

so I can’t use command ‘curl -O <download URL>’ to download latest backup.

Is it possible that the only way is login the host server to get all config files and get a snapshot of database?

  • Hi Sophie,

    In order to download the backup from the backups module. First, you have to request the Sugar support team requesting for instance backup. As your instance is hosted on the sugar cloud you have to raise the case in the Sugar case support portal by providing the instance details. Once they provided the backup you can download it from the backups module from your instance.

    Hope this helps:)

    Thanks,

    PK,

    https://www.bhea.com