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Record view not updating as expected

Jeroen Somhorst

Hi, 

I have a question. We have made some changes to the opportunities module for a customer of ours. On our local installation all seems to work as we would expect and fields are visible on the places we expect them to be. So I made a installable containing the fields, labels en record.php changes for the opportunity module and installed it. Now what I see is that on the test environment of that customer the changes are visible in the studio, fields are visible in the studio but they record view is not changed?

I did a check on custom/modules/Opportunities/clients/base/views/record/ if the record.php file was updated by the installer and this is indeed the case. What could be the cause that the record view changes are not visible? I ruled out role based views since they don't use these and when I check them in studio they are the same as the 'default'. 

Even after QRR and removal of the cache directory I can't seem to get it working. Any idea?

btw they are using sugar 8.0.1 on premise Enterprise

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  • +1

    Hi Jeroen,

    As you are saying the record.php file was correctly updated. Can you please try giving ownership and permissions to your Sugar Root Directory, perform QRR, clear your browser cache, open your Sugar Instance in a fresh browser and check once. Sometimes there might be an issue with folder permissions which restricts updating the changes. Please try it out once and let us know how it goes.

    Hope this information will be helpful.

    Cheers,

    Poojitha.K

Reply
  • +1

    Hi Jeroen,

    As you are saying the record.php file was correctly updated. Can you please try giving ownership and permissions to your Sugar Root Directory, perform QRR, clear your browser cache, open your Sugar Instance in a fresh browser and check once. Sometimes there might be an issue with folder permissions which restricts updating the changes. Please try it out once and let us know how it goes.

    Hope this information will be helpful.

    Cheers,

    Poojitha.K

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