Create a task reminder on receipt of email

Hi,

I need to create a scheduled task for a contact owner when an email is received from a customer (emails will only be received as replies from our users, so the contact will have already by setup in ALL instances). The purpose of this would be to create the scheduled tasks for the contact owner to respond to the emails within a given window of time.

I've never used process definitions before, and can't figure out how to go about doing this.... can anyone point me in the right direction please?


Many thanks,


Nick

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