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Record is not opening

Ajay Kumar

Hi All,

We are running on SugarCRM enterprise -  7.6.1.0

We are facing issue.

In the List View of a module ,clicking a record does not open the record view instead stays in the list view.The url gets appended with the record id as it should be,

but the record view is not rendered.

In browser console,It is throwing like 

Uncaught TypeError: Cannot read property 'my_favorite' of undefined at  cache/include/javascript/sugar_sidecar.min.js?v=QDz1kVEi9tOmQnr6mGeo-w on line 1909.

This issue is fixed on repair.But comes back after a while.It is not consistent.

Please advice me on this.

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  • 0 in reply to Ajay Kumar

    Hello ajay,

    Here are the steps which can fix your cause. But I am not sure. So You can try this at least. One more thing this can happen due to some permission issues on your server which break core file during installation or repair & rebuild and so on. many cases will be there.

    1) First of all take your production backup into your local environment.

    2) Install new SugarCRM with same version of your production.

    3) Take include, client, sidecar, and vendor folders from new installed SugarCRM which should be exact version of your production environment.

    4) Than compare files with your actual production environment. Probably sidecar, clients and core libraries. Than make repair & rebuild.

    MAKE SURE DONT DO THIS DIRECTLY ON PRODUCTION. REPLACE ONE BY ONE FOLDER AND THAN TRY. IF WITH ONE OF ABOVE FOLDER YOUR ISSUE HAS BEEN FIXED THAN NO NEED TO GO FOR OTHER FOLDER REPLACE.

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