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Auto Reply Email setup on Inbound Email settings does not work

Vijay Nagarajan

Hi ,

I've setup an auto reply template on the inbound mail account setup in Sugar, however when an email is received on the inbound mailbox(which is a Group Mail Box ) , the auto response email is not sent back to the sender from Sugar. I thought this would be a straightforward setup for an admin user however i'm left scratching my head . 

Is there something i'm missing ? 

Thanks,

Vijay

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  • 0

    Hi All,

    Thanks for your responses ! I want to say that i have the following checks  :

    - The Inbound email is setup correctly, i'm able to send out emails and receive emails from Sugar.(

    - The sugar crm log does not show any error related to email's.

    - The "Check Inbound Emails" scheduler is running fine

    -  This is an Auto Reply on inbound email received, so i don't think it can be specific to users.  Also the inbound mail settings is not configured to block any specific domain and I have checked the SPAM /Junk folder and all other folders (to make sure its not hiding anywhere!) as part of my test

    - System Email Settings are setup correctly and tested to be sending emails fine.

    Thanks,

    Vijay

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  • 0

    Hi All,

    Thanks for your responses ! I want to say that i have the following checks  :

    - The Inbound email is setup correctly, i'm able to send out emails and receive emails from Sugar.(

    - The sugar crm log does not show any error related to email's.

    - The "Check Inbound Emails" scheduler is running fine

    -  This is an Auto Reply on inbound email received, so i don't think it can be specific to users.  Also the inbound mail settings is not configured to block any specific domain and I have checked the SPAM /Junk folder and all other folders (to make sure its not hiding anywhere!) as part of my test

    - System Email Settings are setup correctly and tested to be sending emails fine.

    Thanks,

    Vijay

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