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Auto Reply Email setup on Inbound Email settings does not work

Vijay Nagarajan

Hi ,

I've setup an auto reply template on the inbound mail account setup in Sugar, however when an email is received on the inbound mailbox(which is a Group Mail Box ) , the auto response email is not sent back to the sender from Sugar. I thought this would be a straightforward setup for an admin user however i'm left scratching my head . 

Is there something i'm missing ? 

Thanks,

Vijay

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    Hi Vijay,

    In addition to all team members inputs if you have all settings set properly like Outbound Email settings, Scheduler running properly and no errors in sugar log and Apache/php-error log. Make sure that you have selected email template in Auto Reply Template field and No domain was set in the field "No Auto reply for this domain". Please check if you can find any errors at email server logs and also check is it happening for all users or only for specific users. if it is for specific users there might be some issue related to their email domain or blocking this domain at your firewall settings on the server .If everything is working fine, ask the user to check his spam/trash folders there may be chances sometimes emails directing to SPAM folder.

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    Hi Vijay,

    In addition to all team members inputs if you have all settings set properly like Outbound Email settings, Scheduler running properly and no errors in sugar log and Apache/php-error log. Make sure that you have selected email template in Auto Reply Template field and No domain was set in the field "No Auto reply for this domain". Please check if you can find any errors at email server logs and also check is it happening for all users or only for specific users. if it is for specific users there might be some issue related to their email domain or blocking this domain at your firewall settings on the server .If everything is working fine, ask the user to check his spam/trash folders there may be chances sometimes emails directing to SPAM folder.

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