SugarBean.load_relationships, Error Loading relationship (emailmarketing)

SugarCRM 7.6 on Windows 2012 with IIS + SQL Server.

Having a bit of a situation with the campaign part of SugarCRM. When I do the following..

1. Go to the campaign list (#bwc/index.php?module=Campaigns&action=index)

2. Go into a campaign (#bwc/index.php?module=Campaigns&offset=1&stamp=1449588937097045800&return_module=Campaigns&action=DetailView&record=a13ff833-6dc1-47c1-de51-5666bfaed7f9)

3. Go to View Status (#bwc/index.php?module=Campaigns&action=TrackDetailView&record=a13ff833-6dc1-47c1-de51-5666bfaed7f9)

4. I only see the following details about the campaign, the big chart that appears below it and message queue. Ive attached a image as reference.

12/08/15 11:41:48 [1552][1][DEBUG] SugarBean[Campaign].load_relationships, Loading relationship (emailmarketing).

12/08/15 11:41:48 [1552][1][DEBUG] SugarBean[EmailMarketing].load_relationships, Loading relationship (emailmarketing).

12/08/15 11:41:48 [1552][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (emailmarketing)

12/08/15 11:41:48 [1552][1][DEBUG] Hook called: EmailMarketing::process_record

any help is appreciated. Ive done a rebuild, rebooted the machine, checked the permissions still no joy!

  • Hi Daniel,

    Can you verify if in Admin > Display Modules and Subpanels the Campaign log subpanel is not hidden?
    Typically that is the issue when the subpanels in campaigns are not showing.

    Let us know if that was the reason.

    Thanks!
    Dennis

  • Dennis Wangerin wrote:

    Can you verify if in Admin > Display Modules and Subpanels the Campaign log subpanel is not hidden?
    Typically that is the issue when the subpanels in campaigns are not showing.

    I cannot believe that was the problem! Thanks Dennis. I've literally spent all day trying to figure this problem out.