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Elasticsearch not working [FATAL] FTS Server is down

Autchara Chaiprom

Hi,

I got an error message:

[41104][1][FATAL] FTS Server is down, postponing the job for full index.

It works when I click test in Admin > Search > click test, after 1-2 minutes is not work again.

I have live-server and test-server but in test server works fine.

When I check with <url>:port in live-server, It returns result:

{

  "status" : 200,

  "name" : "<url>",

  "version" : {

    "number" : "1.3.1",

    "build_hash" : "<hash>",

    "build_timestamp" : "<date>",

    "build_snapshot" : false,

    "lucene_version" : "4.9"

  },

  "tagline" : "You Know, for Search"

}

SugarCRM Enterprise, Version 7.5.2.0

I try to investigate but no idea.

Do you have any idea to fix or investigate it?

Thank you,

M

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  • 0

    Hi Autchara,

    to answer this, we need additional information.

    Is your instance self-hosted or Sugar On-Demand? If it's on-demand, please contact Sugar directly through support.sugarcrm.com

    If it is self-hosted, what is the hardware configuration of your servers? How much memory have you allocated for Elastic Search? How many records do you have in SugarCRM?

    Greets

    Mark

  • 0 in reply to Mark Willert

    Hi all,

    The problem came from connection between FTS server and my server.

    If someone got a same issue please check your port connection.

    I ask admin to solve this I don't know how he fix.

    you can check by type:

    curl "elasticsearch_server:port_number"

    It will return a content of error.

    BR,

    M

Reply
  • 0 in reply to Mark Willert

    Hi all,

    The problem came from connection between FTS server and my server.

    If someone got a same issue please check your port connection.

    I ask admin to solve this I don't know how he fix.

    you can check by type:

    curl "elasticsearch_server:port_number"

    It will return a content of error.

    BR,

    M

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