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Internal Server Error: Before installation Sugar CRM 6.5.22

Zain Jafri

Hi all, I am trying to install latest version of sugar crm that is 6.5.22

Following are the steps which I took:

1.Installation Guide Link:
https://support.sugarcrm.com/Documentation/Sugar_Versions/6.5/CE/Installation_and_Upgrade_Guide/index.html
2.Download setup
http://www.sugarcrm.com/download
3.Create "Sugar CRM" project folder in xampp/htdocs
4.Copy and Paste all the files in zip folder to htdocs sugarcrm folder

But when I goto my link that is http://localhost/sugarcrm/  I get an internal server error.

index.php file is not opening from localhost neither is any other file.

Please help.

  • 0

    Hello Zain,

    Have you checked your PHP error_log to see what the 500 error is telling you? Usually if you get a 500 error, if you check the PHP error_log, you can get more details that will be useful in solving the problem.

    Kind Regards,

    Jason Smith

  • 0 in reply to Jason Smith

    Hi Jason,

    I installed the same setup on UwAmp instead of XAMPP, and it worked. The installation is complete and sugar CRM is running absolutely fine.

    There must be any issue with php.ini of XAMPP. Well as you asked, following are the errors which are created in error log of XAMPP:

    [Fri Nov 27 14:55:51.561452 2015] [ssl:warn] [pid 1708:tid 252] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name

    [Fri Nov 27 14:55:51.681459 2015] [core:warn] [pid 1708:tid 252] AH00098: pid file D:/xampp/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?

    [Fri Nov 27 14:55:51.900472 2015] [ssl:warn] [pid 1708:tid 252] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name

    [Fri Nov 27 14:55:52.003478 2015] [mpm_winnt:notice] [pid 1708:tid 252] AH00455: Apache/2.4.9 (Win32) OpenSSL/1.0.1g PHP/5.5.11 configured -- resuming normal operations

    [Fri Nov 27 14:55:52.003478 2015] [mpm_winnt:notice] [pid 1708:tid 252] AH00456: Apache Lounge VC11 Server built: Mar 16 2014 12:13:13

    [Fri Nov 27 14:55:52.003478 2015] [core:notice] [pid 1708:tid 252] AH00094: Command line: 'd:\\xampp\\apache\\bin\\httpd.exe -d D:/xampp/apache'

    [Fri Nov 27 14:55:52.034479 2015] [mpm_winnt:notice] [pid 1708:tid 252] AH00418: Parent: Created child process 5012

    [Fri Nov 27 14:55:52.673514 2015] [ssl:warn] [pid 5012:tid 264] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name

    [Fri Nov 27 14:55:53.286549 2015] [ssl:warn] [pid 5012:tid 264] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name

    [Fri Nov 27 14:55:53.583566 2015] [mpm_winnt:notice] [pid 5012:tid 264] AH00354: Child: Starting 150 worker threads.

    [Fri Nov 27 14:56:20.078765 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50803] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    [Fri Nov 27 14:56:20.078765 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50803] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    [Fri Nov 27 14:56:20.225774 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50816] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    [Fri Nov 27 14:56:20.225774 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50816] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    [Fri Nov 27 14:56:20.310779 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50817] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    [Fri Nov 27 14:56:20.310779 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50817] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

  • 0 in reply to Zain Jafri

    Hello Zain,

    It is probably an issues with your .htaccess and possible your httpd.conf as well. Looking at the errors, my guess who be that you have an improper redirect causing it to recursively redirect and fail. Increasing the limit likely won't help. Can you post the contents of your .htaccess file?

    Kind Regards,

    Jason Smith

  • 0 in reply to Jason Smith

    Jason thanx for your reply. As I said, its a fresh installation. htaccess and config file are empty as they are generated at the run-time when installation is in progress.

    Well I am not running sugarcrm from XAMPP now anymore. I am using UWAMP server now and there is no problem till now.

    Thanks friend

  • 0 in reply to Zain Jafri

    Hello Zain,

    Though a fresh install, there may be a problem with the Apache installation and/or configuration. For example this error suggests that you are using a certificate that does not match with the servername.

    [Fri Nov 27 14:55:51.561452 2015] [ssl:warn] [pid 1708:tid 252] AH01909: www.example.com:443:0 server certificate does NOT include an ID which matches the server name

    This error is usually tied to a bad SSL configuration or .htaccess

    [Fri Nov 27 14:56:20.078765 2015] [core:error] [pid 5012:tid 1644] [client 127.0.0.1:50803] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace.

    If the .htaccess is empty, then likely the RewriteRules in your Apache or VirtualHost configuration isn't setup properly. What does your virtual host and app configuration look like for Apache?

    Kind Regards,

    Jason Smith