Sugar admin to login loop

I am having an error where I'm being redirected to the login page from the admin console in an infinite loop.  I tried the command line rebuild and repair but it's not fixing the issue.  I tried deleting the cache folder, that didn't work.  What is causing this?
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  • Hello

    Which sugar version do you use?

    check .htaccess on site instance. It will be in loop when you login if the path is wrong on the .htaccess file of this file is missing.

    Thanks
  • Hi Paule,

    This issue was a known defect earlier versions of Sugar, but appears to have been fixed in versions 7.2.0 and later. Can you test out a workaround to see if it's the same issue? In php.ini, set session.cookie_lifetime = 0, then restart your web server and test the issue again. Let me know the results and we'll see what that tells us.

    -Alan
  • This reply was created from a merged topic originally titled Admin panel and login page redirecting to each other in recursive loop.  I have latest version of SugarCRM(7.2.2.1 Professional). 

    I am facing issue with redirection of admin page to login page and login page to admin page in un-interaptable loop.

    This problem happens when I login to SugarCRM and go directly to Administration panel.
    Though I login and re-login and go to Admin panel this thing continues. To stop this problem I have to restart browser.

    In above scenario this problem does not happen on regular bases.


    Can any one help me?

    Thank you in Advance :)
  • Yeah, clear your browser cache.  If it just happened, you may be able to get away with just clearing the last few hours but sometimes you have to go back a few days.
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