Hi,
quite simple question.
I have Module A and Module B.
In Module A there is a new record created by incoming Mails. Some Values of the Record are set by the Subject of the Mail via Workflow.
In This context i'd like to relate/connect that record to another record in a different Module (B) depending on the specific Value in Subject.
For e.g.
Subject is: "Car Type 123 is having a Problem"
So depending on that
Field 1 - Product "Car"
Field 2 - Type "123"
Field 3 - Problem
Field 4 - State "Open"
are getting a specific value - that works totally fine.
But the missing part is a relationship to the Module B and the record there.
Like - action -> link record to related Module B and record "Failure Type 098"
I hope it's clear what i'm looking for.
Thanks!