In response to the recent evolution of the SugarCRM product line, we’ve compiled a list of answers to some common questions that we have received from the developer community about our new products. This FAQ will be a living document, so please post any additional questions in the comments section and we will do our best to address them here.
Sugar Professional and Enterprise customers:
If you are an existing customer of Sugar Professional or Sugar Enterprise then nothing has changed for you. If you are in our cloud, you will still get new features on a quarterly basis. If you are on-premise, you will still get new features on an annual basis.
| Question | Sugar Market | Sugar Sell | Sugar Serve |
|---|---|---|---|
| Will it be available On-Premise? | No. Sugar Market, Sugar Sell, and Sugar Serve are available via cloud only and are not available for on-site deployment. | ||
| Can we write code customizations for it? | The Sugar Market platform does not support direct code customizations. It does, however, have REST APIs and other tools to enhance your development. | Yes, Sugar Sell and Sugar Serve are based on the Sugar Enterprise platform which supports code customizations. You can use Module Loader to install code customizations for Sugar Serve and Sell. Since Serve and Sell are built on Sugar Enterprise, use the ENT flavor in your package manifests. | |
| How can we download instance backups for local development and test? | No, Sugar Market is a multi-tenant application. There is no concept of local development. | Yes using Backups module. | |
| Can we get data backup? | Yes, by exporting a report. | Yes using Backups module. | |
| Can we access development builds? | We are working toward a solution for this. | There is a Developer Builds space in the SugarCRM Developers community. We will post development builds here for each release. | |
| Will Sell/Serve/Market use the same platform as Sugar Enterprise? | Sugar Market is a unique platform. | Sugar Sell and Sugar Serve are built on the Sugar Enterprise platform. | |
| Will Sell/Serve/Market be connected to the same database, or will they be separate instances connected via API? | At this time, Sugar Market utilizes an independent database. Sugar Market integrates with Sugar Sell/Ent/Pro out of the box. | A single SugarCloud instance and database can have both users of Sugar Sell and Sugar Serve using it at the same time. | |
| Where can I find more specific info about the divergence between Sugar products? | The differences between the SugarCRM License Types are outlined in the User Management section of the Sugar Enterprise 9.1 Administration Guide. | ||
| What resources are available if I have more questions? | Sugar Market Documentation | Sugar Sell Documentation | Sugar Serve Documentation |
| How often will Sugar products be updated? | Sugar Market operates on a continuous update cycle, with releases approximately every two weeks. | Sugar Sell and Sugar Serve operate on a quarterly release cycle (every three months). | |
