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SugarCRM New Product Line Technical FAQ

Michael Shaheen
3 minute read time

In response to the recent evolution of the SugarCRM product line, we’ve compiled a list of answers to some common questions that we have received from the developer community about our new products. This FAQ will be a living document, so please post any additional questions in the comments section and we will do our best to address them here.

Sugar Professional and Enterprise customers: 

If you are an existing customer of Sugar Professional or Sugar Enterprise then nothing has changed for you. If you are in our cloud, you will still get new features on a quarterly basis. If you are on-premise, you will still get new features on an annual basis.

    
QuestionSugar MarketSugar SellSugar Serve
Will it be available On-Premise?No. Sugar Market, Sugar Sell, and Sugar Serve are available via cloud only and are not available for on-site deployment.
Can we write code customizations for it?The Sugar Market platform does not support direct code customizations. It does, however, have REST APIs and other tools to enhance your development.

Yes, Sugar Sell and Sugar Serve are based on the Sugar Enterprise platform which supports code customizations. You can use Module Loader to install code customizations for Sugar Serve and Sell. Since Serve and Sell are built on Sugar Enterprise, use the ENT flavor in your package manifests.

How can we download instance backups for local development and test?No, Sugar Market is a multi-tenant application. There is no concept of local development.Yes using Backups module.
Can we get data backup?Yes, by exporting a report.Yes using Backups module.
Can we access development builds?We are working toward a solution for this.There is a Developer Builds space in the SugarCRM Developers community. We will post development builds here for each release.
Will Sell/Serve/Market use the same platform as Sugar Enterprise?Sugar Market is a unique platform.Sugar Sell and Sugar Serve are built on the Sugar Enterprise platform.
Will Sell/Serve/Market be connected to the same database, or will they be separate instances connected via API?At this time, Sugar Market utilizes an independent database. Sugar Market integrates with Sugar Sell/Ent/Pro out of the box.A single SugarCloud instance and database can have both users of Sugar Sell and Sugar Serve using it at the same time.
Where can I find more specific info about the divergence between Sugar products?The differences between the SugarCRM License Types are outlined in the User Management section of the Sugar Enterprise 9.1 Administration Guide.
What resources are available if I have more questions?Sugar Market DocumentationSugar Sell DocumentationSugar Serve Documentation
How often will Sugar products be updated?

Sugar Market operates on a continuous update cycle, with releases approximately every two weeks.

Sugar Sell and Sugar Serve operate on a quarterly release cycle (every three months).

Parents

  • I share Diego Santos García Martínez's concern. 


    Will SugarServe and SugarSell be available for on-site deployment with the Spring 2020 release?

    If they are, will Market be available to on-site customers? If so, how do common modules like Accounts and Contacts integrate with Market which is not on-site?

    If Serve and Sell will not be available for on-site deployment, will your on-site customers eventually have to move to cloud?

    I assume you will not continue development of Enterprise and Professional, so when do you plan to EOL those versions?

    And is the fact that Market is not code-customizable indicate a trend away from open source?

    thank you,

    FrancescaS

  • in reply to Francesca Shiekh

    There is no EOL plan for Sugar Professional and Enterprise. These products will continue to see new feature releases.

    Sugar Market is the new name for the Salesfusion product that SugarCRM recently acquired. Salesfusion was built using a multi-tenant architecture optimized for SaaS and so we don't have any plans to re-engineer it into an on-premise product. While it has been a key differentiator to SugarCRM over the last 15 years, in reality, there are very few startups in the CX space that provide on-premise versions of their products. 

    Sugar Market has a built-in integration to multiple CRM applications including Sugar Pro/Ent/Sell. This integration keeps Account, Contacts, Leads, Opportunities, etc., in sync with your CRM. This sync also supports integrating with Sugar instances deployed on-premise or in SugarCloud.

    Sugar Market is a Marketing Automation Platform. It supports all sorts of development within that platform itself. It also has REST API that can be integrated with custom code or applications, as needed. Of course, we'd be interested in knowing what kinds of use cases you want to support in Sugar Market via code customizations.

Comment
  • in reply to Francesca Shiekh

    There is no EOL plan for Sugar Professional and Enterprise. These products will continue to see new feature releases.

    Sugar Market is the new name for the Salesfusion product that SugarCRM recently acquired. Salesfusion was built using a multi-tenant architecture optimized for SaaS and so we don't have any plans to re-engineer it into an on-premise product. While it has been a key differentiator to SugarCRM over the last 15 years, in reality, there are very few startups in the CX space that provide on-premise versions of their products. 

    Sugar Market has a built-in integration to multiple CRM applications including Sugar Pro/Ent/Sell. This integration keeps Account, Contacts, Leads, Opportunities, etc., in sync with your CRM. This sync also supports integrating with Sugar instances deployed on-premise or in SugarCloud.

    Sugar Market is a Marketing Automation Platform. It supports all sorts of development within that platform itself. It also has REST API that can be integrated with custom code or applications, as needed. Of course, we'd be interested in knowing what kinds of use cases you want to support in Sugar Market via code customizations.

Children
  • in reply to Matt Marum

    Thank you Matt,

    I appreciate your prompt answers, and I don't mean to be cynical here, but, although you say there is no plan for EOL on Sugar Pro and Ent, as far as I can see, those products have been removed from your offerings, which suggests that you are not on-boarding new customers on those products.
    The logical conclusion is that you will eventually EOL the old line. Is it not?

    Can you please tell us if there is a plan to release on-site versions of SugarSell and SugarServe?

    Again, thank you for your answers,

    Francesca